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Refund Policy

PO BAZAR

Last Updated: [07/01/2025]

1. Overview

At PO BAZAR, we aim to ensure a fair and transparent refund process for both Cash on Delivery (COD) and Online Payment orders.

This policy explains refund eligibility, process, and timelines based on the selected payment method.

2. Food Orders (Restaurants)

Food orders are non-returnable and non-refundable once delivered.

Refunds may be considered only in the following cases:

  • Wrong item delivered

  • Food is spoiled or unsafe to consume

  • Order was not delivered

Refund requests must be raised within 24 hours of delivery.

3. Grocery & Fresh Vegetables

Refunds or replacements may be approved if:

  • Items are damaged or spoiled at delivery

  • Wrong items delivered

  • Items missing from the order

Requests must be reported within 24 hours with valid proof if required.

4. Local Vendor Products

  • Refund and return eligibility may vary depending on the vendor

  • Vendor-specific refund rules will apply where mentioned

  • PO BAZAR may assist in dispute resolution but does not guarantee refunds in all cases

5. Cash on Delivery (COD) Orders

  • For COD orders, refunds are not issued in cash

  • If a refund is approved:

    • Amount may be credited to the user’s PO BAZAR Wallet, OR

    • Refunded via bank transfer / UPI after verification (if applicable)

  • COD refunds are processed only after order verification

6. Online Payment Orders

  • Refunds for prepaid orders will be processed to the original payment method

  • Refund processing time may take 5–10 business days, depending on the payment provider

  • PO BAZAR will notify the user once the refund is initiated

7. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after delivery

  • Taste preference or personal dislike

  • Delay due to incorrect address or contact details

  • Orders cancelled after preparation or dispatch

8. Cancellation Policy

  • Orders can be cancelled before confirmation or dispatch only

  • Once an order is prepared, packed, or shipped, cancellation may not be allowed

  • Cancellation eligibility depends on restaurant or vendor policies

9. Wallet & Promotional Refunds

  • Promotional discounts, coupons, and cashback are non-refundable

  • Approved refunds may be credited to the PO BAZAR Wallet instead of cash or bank transfer

10. Refund Processing Time

  • Online payment refunds: 1–2 business days

  • COD refunds (wallet/bank): 3–5 business days

  • Timelin1es may vary based on verification and banking partners

11. Contact for Refund Support

For refund-related queries, contact us at:

📧 Email: support@pobazar.com
📞 Phone: +91 7001720940